Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you (or the entity you represent, "you" or "Customer") and CTC International Marketing Management - FZCO ("CTC International Marketing Management - FZCO", "we", "us", or "our"), the maker of Cyntecian (the "Services"). By creating an account, accessing or using the Services you accept these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree with any part of these Terms, you must not use the Services.

• "Account" — the workspace, organisation and user credentials created to access the Services.
• "Customer Data" — any content, files, prompts, messages or data you or your Authorised Users upload to or generate within the Services.
• "Authorised Users" — individuals you invite to a workspace, such as employees, contractors or agents.
• "Subscription" — a paid or free plan giving access to the Services for a defined term.
• "Order" — an online sign-up, in-product upgrade or written order form referencing these Terms.

• You must be at least 16 years old and legally able to enter into a contract.
• You are responsible for keeping your credentials confidential and for all activity under your Account.
• You must provide accurate, complete and current information and keep it up to date.
• You are responsible for the actions of your Authorised Users and for their compliance with these Terms.
• We may suspend or terminate Accounts that violate these Terms or applicable law.

• Paid Subscriptions are billed in advance on a monthly or annual basis as selected during checkout.
• Fees are stated exclusive of taxes; you are responsible for any applicable VAT, GST or sales taxes.
• Subscriptions renew automatically for successive periods equal to the initial term until cancelled.
• Free trials, if offered, convert to a paid Subscription at the end of the trial unless cancelled beforehand.
• Late or failed payments may result in suspension of the Services after reasonable notice.
• All amounts are payable in the currency shown at checkout and are non-refundable except as required by law or stated in section 5.

You may upgrade, downgrade or cancel your Subscription at any time from your Account settings. Changes take effect at the end of the current billing period unless otherwise stated. Downgrades may reduce feature access.

Consumers in the EU/EEA/UK have a statutory 14-day right of withdrawal for online purchases. By starting to use the Services within this period you expressly consent to immediate performance and acknowledge that the right of withdrawal is lost once the Services have been fully provided. Outside of statutory rights, fees paid are non-refundable.

You agree not to, and not to permit any Authorised User or third party to:

• Use the Services to violate any law or third-party right, including intellectual-property, privacy or export-control laws.
• Upload malicious code, viruses or content that is unlawful, defamatory, harassing, hateful or infringing.
• Attempt to gain unauthorised access to the Services, other accounts or underlying systems.
• Reverse engineer, decompile or attempt to derive source code, except to the extent expressly permitted by law.
• Use the Services to build a competing product, benchmark performance without our written consent, or resell without a written reseller agreement.
• Send bulk unsolicited communications, spam or messages that mislead recipients about their origin.
• Generate content that sexually exploits minors, promotes self-harm or facilitates violence.
• Circumvent usage limits, rate limits or security features.

We may investigate suspected violations and take appropriate action, including removing content and suspending or terminating access without liability.

You own your Customer Data. You grant CTC International Marketing Management - FZCO a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Data solely as necessary to provide, secure and support the Services, including performing the operations you initiate (such as AI processing, integrations and backups).

You represent that you have all necessary rights to submit Customer Data and to grant the licence above, and that Customer Data does not violate these Terms or applicable law. Handling of personal data within Customer Data is governed by our Privacy Policy and, where required, our Data Processing Agreement.

You are responsible for backing up critical Customer Data. On termination, we will make Customer Data available for export for 30 days, after which it will be deleted in accordance with our retention policy.

• Prompts and inputs you provide to AI features are processed to generate a response. Outputs are provided on an "as is" basis and may be inaccurate, incomplete or unsuitable for your use case — you are responsible for reviewing outputs before relying on them.
• To the extent permitted by law, you own the outputs you generate through the Services, subject to your compliance with these Terms and the licences of underlying model providers.
• Similar prompts may produce similar or identical outputs for different users; we cannot guarantee uniqueness or non-infringement of AI outputs.
• You must not use AI features to generate content that is illegal, deceptive, or harmful, or that violates section 6 (Acceptable Use).
• We do not use your Customer Data to train foundation models. See our Privacy Policy for details on model providers and safeguards.

The Services, including all software, designs, trademarks, logos and content provided by CTC International Marketing Management - FZCO (excluding Customer Data), are the exclusive property of CTC International Marketing Management - FZCO and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during your Subscription and in accordance with these Terms.

Feedback you provide about the Services is non-confidential; you grant us a perpetual, royalty-free licence to use it without restriction.

The Services may integrate with third-party products (such as email providers, storage, analytics, CRMs and AI model providers). Your use of those third-party services is subject to their own terms and privacy policies. CTC International Marketing Management - FZCO is not responsible for third-party services and does not endorse or warrant them. Disabling or changes to a third-party service may affect related features.

Each party may receive information from the other that is marked as confidential or would reasonably be understood to be confidential ("Confidential Information"). Each party will protect the other's Confidential Information with the same care it uses for its own (and no less than reasonable care), and will use it only to perform its obligations or exercise its rights under these Terms. Confidential Information does not include information that is public, already known, independently developed or lawfully received from a third party.

We provide the Services with reasonable skill and care and will use commercially reasonable efforts to maintain availability. Except as expressly stated in these Terms, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. Some jurisdictions do not allow the exclusion of implied warranties; in that case, such warranties are limited to the minimum permitted by law.

To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data or business opportunity, even if advised of the possibility of such damages.

Each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees paid by Customer to CTC International Marketing Management - FZCO for the Services in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euro (€100).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence or wilful misconduct.

By you. You will defend, indemnify and hold CTC International Marketing Management - FZCO, its affiliates and personnel harmless from any claim, damages, liabilities, costs and expenses (including reasonable legal fees) arising from (i) your Customer Data, (ii) your use of the Services in violation of these Terms or applicable law, or (iii) your infringement of any third-party right.

By CTC International Marketing Management - FZCO. We will defend you against any third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual-property rights, and will indemnify you for amounts finally awarded or agreed in settlement.

These Terms begin when you first accept them and continue until all Subscriptions are cancelled or terminated. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend the Services immediately in case of security risk, non-payment or violation of section 6.

On termination, your right to access the Services ends. Sections that by their nature should survive termination (including payment obligations, IP, confidentiality, disclaimers, limitation of liability, indemnities and governing law) will survive.

We may modify the Services from time to time to improve performance, add features or comply with law. If a change materially reduces core functionality of a paid Subscription, we will notify you and, where required, provide a pro-rated refund for the remainder of the current term.

We may update these Terms by posting a revised version. Material changes will be notified at least 30 days in advance by email or in-product notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the country in which CTC International Marketing Management - FZCO is established, without regard to its conflict-of-laws rules. The competent courts of that jurisdiction will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property rights or Confidential Information.

If you are a consumer, you retain the benefit of any mandatory consumer-protection laws of your country of residence, and may bring proceedings before your local courts. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

• Entire agreement. These Terms, the Privacy Policy and any Order form the entire agreement between the parties and supersede all prior agreements on the same subject matter.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delays or failure to perform caused by events beyond its reasonable control.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Failure to enforce any right is not a waiver of that right.
• No agency. Nothing in these Terms creates a partnership, joint venture or agency relationship.
• Notices. Notices to CTC International Marketing Management - FZCO must be sent to info@ctc-marketing.com. Notices to you may be sent to the email associated with your Account.

Questions about these Terms? Get in touch:

See also our Privacy Policy for information on how we handle personal data.